Terms of Service
Wallaby Web Design is committed to protecting your privacy. We only use the information we collect to provide you necessary support and helpful communication.
How does WebDesk protect customer information?
We only allow shopping carts that include a very high end Verisign SSL certificate, which encrypts your credit card and all personal information before submission.
Will Wallaby disclose any client information to outside parties?
WebDesk LLC (Wallaby) will not sell, trade, or rent your personal information to others. WebDesk LLC may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of WebDesk, our users, or others.
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Terms of Service
Website Design & Ongoing Support
Wallaby’s Custom Website Design service is an high performance design service, with a twist. You the entrepreneur remain in the drivers seat, in full control of the design and direction of your website. This means we require your full participation and input during the design process. We can design whatever you can imagine, and show us examples of. If you don’t know what you want your website to look like, or you haven’t found any example websites that you really like… then the Ferrari package is not for you. We require video communication from our clients, in order to communicate visual instructions to us. There is free software like Jing that we can train you how to use, to create screen capture style videos. Clients unwilling to learn to use a simple tool like Jing, should not purchase our Ferrari package or our Ongoing Support service.
- Custom Website Design – Your purchase includes the design of 4 website mockups, designed in photoshop. We include 3 months of Unlimited Support for free. This is a use it or lose it service, that includes unlimited revisions on your mockups, the full build out of your website in either WordPress or Joomla, without any limititations to the number of pages, content, or tasks you send our way. You will be automatically enrolled in our Ongoing Support service beginning in month 4.
- The purchase of the Ferrari package guarantees the delivery of 4 website mockup images, design in photoshop
- Your mockup designs are based 100% upon your input
- Once we have designed 4 mockups for you, we are no longer able to offer any refunds. Keep in mind, though, that with our gift of 3 months of Unlimited Support, under your instruction, we will provide unlimited revisions to your designs, including starting them over if needed, until we have the perfect design for your website
- Ongoing Support – You have unlimitied access to our website support team, and our graphics design team for the hours you pay for.
- Ongoing Support is a use it or lose it service
- Unlimited Design Revisions
- Unlimited Pages on your website
- Unlimited Landing Pages
- HostGator website hosting is included (If you pause unlimited support, hosting is billed separate for $8/mo. or $80/yr.)
- HostGator is recommended, but not required, because of it’s speed and reliability. If you require hosting elsewhere, you will need to provide us your cPanel login information.
- We recommend and require other media hosts for all of your media hosting needs, such as YouTube, Vimeo, Soundcloud, etc.
- Autoresponder & shopping cart integration. We can accomodate the integration of most 3rd party autoresponder and shopping cart services. If you have an account with ProCart.org, we also include the setup and management of your products and/or autoresponder campaign.
- 0 to 25 Hours = $200/mo.
- 0 to 50 Hours = $400/mo.
- 0 to 100 Hours = $800/mo.
- Auto Step-up/Step-down Feature: Billing for support is paid in advance, however, the rate for the following month is determined by the number of hours used in the previous month. For example, if in a particular calendar month, you used 20 hours of support, then on the first day of the next month an autodraft payment for $200 will be charged. If that month you use 30 hours of support, then on the first day of the following month $400 will be charged on autodraft, etc.
- When you Start or Re-Start Ongoing Support, your billing starts at $200 for 0 to 25 Hours.
- All support is provided via our online support portal only
- Phone support is not available
- We require video communication for any design or visual tasks
- Our Committment
- 48 Hour turn around time on most support tickets
- We will always to our best
- No contract. We allow you to pause and re-start your Ongoing support service as you see fit
- Your website belongs to you from the moment it’s created, including full login access to the website and hosting account. You may request your login information at any time.
- Your Responsibility – Our Custom Website Design service is an upgrade to our Unlimited Support service. When you purchase Custom Website Design, you will automatically be enrolled in our Unlimited Support service and billing setup on auto-draft. Clients who have all their content ready, and require less rounds of revisions can expect their website to be live and ready for the public within one to two months, thus requiring only one or two months of our Unlimited Support Service. Other clients with more complex ideas and less organized content will need more time, and therefore need additional months of Unlimited Support to get their website ready for the public. The purchase price of the Custom Website Design covers the first round of Mockup Designs, where we provide 3 mockup images online. Once we’ve taken this first step, refunds are no longer available and your service is considered rendered in full. When clients purchase Custom Website Design, we also give them 1 month of our Unlimited Support Service for free. This allows them to request modifications to their mockup designs, and other support tasks, etc.
- In order to deliver the design you want, we require fine detail in your instructions.
- We require a bullet point or numbered list in every support ticket
- We require a Jing (or similar) video for any visual instruction. Without video communication from you, it’s much more difficult to deliver the look and design you want.
- Use it or Lose it – We offer you up to 100 hours of work per month, without extra cost. Likewise, if a month passes by without using our service, we don’t bill you any less.
- If you want to pause your support, you must give us notice a minimum of 24 hours before your scheduled autodraft payment, on a business day. If a payment goes through early in the morning, and you decide to pause later that morning, a refund will not be provided. Please plan ahead.
Website Images, Content, Media and Information
All website content, including images, are the responsibility of the client. All images used by Wallaby Web Design in mock-up designs and throughout the website design process, are for example purposes only, and not meant for permanent use. Where possible, images with watermarks will be used. All images used, and the rights to use those images are the full responsibility of the client. All information or written material on the website is also the responsibility of the client. It is the responsibility of our clients to ensure they have the rights to use any music or video, on their website, or within any video production. WebDesk LLC (Wallaby) cannot be held responsible for the use of unauthorized images, content, media or information.
Webdesk LLC reserves the right to use any images, graphics, photos, video footage, mockups, or other representation of the work we have done for our clients websites and/or videos, to use in our callery, social media, and any other type of marketing and promotional material.
Monthly Coaching Program
Coaching is provided in two ways in the Monthly Coaching Program, through Unlimited Video Coaching, and by Phone call. I will coach you in any area you need. If it’s an area that I’m not experienced in, I’ll simply tell you that I don’t know. My strengths are in website design, website strategy, online traffic, lead generation, video scripting, video strategy, video production, YouTube strategy, Becomming a YouTube Celebrity, Internet Marketing for Influencers, LinkedIn Marketing, and Entrepreneurship. The purpose of monthly coaching is results. I fully believe you will get results if you are coachable, and follow the steps I assign you. I cannot guarantee any specific results, however, and results are ultimately your responsibility. My committment is to put my heart and mind to work for you in this coaching. For this to work… a few ground rules need to be established:
- Unlimited Video Coaching – The responsibility for video coaching is yours. If you want coaching, ask questions, do your assignments and report back, let me know where you are stuck. The more you use video coaching, the more beneficial it will be for you and your business.
- You’ll need to learn how to use Jing, Snagit or a similar tool.
- You can email me an unlimited number of questions
- I will respond with answers, coaching, examples, and assignments via video and email
- Response will typically come within 1 business day. If I’m traveling or sick or something, I’ll try to notify you ahead of time, so you know what to expect.
- On occasion and when appropriate, responses for multiple coaching clients may be combined together.
- Video Coaching is Use it or Lose it service. If time passes without any communication from you, you are essentially not using this service to it’s fullest. Your billing will not be reduced nor extended, simply because you are busy, or life happens. Life will happen. Just know that I’m hear to help you, if you are ready to take things seriously. If things happen outside of your control, and we need to pause coaching, no problem.
- Refunds are not possible, so please plan accordingly.
- Phone Coaching – Monthly phone calls can be done by regular phone, skype or Google Hangout.
- Monthly calls must be scheduled at the beginning of the month.
- Your month begins on your billing date, and ends the day before your next billing date.
- Skype or Google Hangout calls must be planned in advance.
- Delays caused by technical glitches are unfortunate. If it’s my fault, I’ll make up for it. If the problem is with your phone, computer, or internet connection, then your coaching time is at risk. Plan accordingly to ensure a reliable connection.
- Coaching calls by default are one hour or less. Longer calls must be specified and planned in advance.
- You may reschedule your call without problem, if done so at least a day in advance on a weekday.
- Coaching calls may not be rolled over to the next month.
- If you miss a scheduled call, it is lost.
- If you wait until the the last few days of your month to schedule a call, and my schedule is full, it’s your own fault. Sorry if this is harsh. Again… schedule your calls at the beginning of each month.
- If you are late, your time for coaching will be shortened accordingly.
I love video, and I’m good at several styles of video. If you’ve seen me do something before, then:
- Video Filming –
- To use the teleprompter, scripts must be emailed at least one business day in advance.
- Email final scripts only. Revisions made to your script after you send it to us will not appear on the teleprompter.
- Practice, practice, practice. You will want to practice reading your script, until you don’t sound like you are reading it.
- We film each shot in 1 take. If you make a mistake, you simply restart that sentence or paragraph. There will be no need to fully start over.
- Miscelaneous costs for use of venue, travel, etc. are the responsibility of the client, and typically paid directly to the provider.
- Video Production –
- All files that are to be included in the video, such as images, text, music, or b-roll video, need to be provided no later than the date of filming.
- You assume full responsiblity for everything used in your video. You must have the rights to the content, the music, the images, etc.
- Video production is typically complete within one to two weeks for small video projects.
- Production for larger video projects, such as a 12 video campaign to be released over 12 weeks on YouTube, will be completed over time. Each video will be finished at least 3 business days before it’s scheduled launch date.
3rd Party Services & Software
In many cases we direct our clients to use additional services and software beyond the scope of the services we provide. These include but are not limited to an autoresponder, video hosting, media hosting, shopping cart, merchant account, affiliate software, membership software, etc. Our clients are responsible for the costs and accounts with these 3rd parties services and software. In many cases, we can provide assistance in managing these accounts if our clients provide us login access.
Our Customer service system is different on purpose. We are more efficient and get better results for our clients because of our system, and because we expect our clients to assume personal responsibility. We provide unlimited support that can be a dream come true when a couple simple objectives are met. 1. Please think through, and revise your instructions so they are clear and understandable, before providing them to our staff. 2. Please be patient and don’t wait until the last minute. 3. Don’t assume things. If you have a question… ask. We are committed to providing you amazing service. We will occasionally make mistakes, and when we do, we will correct them. All website support must be submitted through our forms.
We truly desire your success. The Wallaby packages and each step in our system was designed with the goal to get you real results. We provide unlimited support, so you can focus on other things, and know your website is in good hands. With this said, we are human, and we make mistakes. Sometimes it our fault, sometimes, the instructions we get aren’t very clear, sometimes things fall through the cracks. We have refined our support system over and over and are quite pleased with what we can deliver. If we miss something, just let us know, and we’ll work to get it right.
Use of Service Policy
It is the responsibility of our clients to use the service we provide. We do not provide refunds or credits if time elapses without any input from our clients. We allocate valuable resources to each paying client, and charge for access to those resources, whether used or not. Coaching and website support are provided upon request by visiting wallabywebdesign.com/support. We believe that our service is so valuable that even if you only used one month out of twelve months of paid service, you would still have been well served.
Payment shall be made to WebDesk LLC (Wallaby), in the amount of and according to the schedule listed towards the end of this Performance Guarantee document. If a payment schedule is arranged, super administrator access, and cpanel access will be reserved until the payment schedule has been fulfilled, and the website has been paid for in full.
Some of our packages require a minimum commitment of 3 months up to a maximum duration of 12 months. Regardless of your contract length, in all cases, if you are on monthly billing, you can expect your service to automatically renew in the month following the last month of your minimum commitment. The pricing that you secured during your minimum commitment duration will be locked in. After the minimum commitment, your service can be paused at anytime, however, if you later return to our service, your pricing will no longer be locked in, and you will be subject to current pricing.
Unless we make a billing mistake WebDesk LLC (Wallaby) does not offer refunds for any reason. Clients on a payment plan that become delinquent in their payments may risk the loss of their website, video, and/or all files and data.
Many of the Wallaby packages are ongoing services, designed for the long term success of our clients. Because we provice a service which cannot be returned, refunds are not possible. Packages that are month to month may be paused at anytime, which will stop all future payments. Packages requiring installment payments must be paid in full before cancellation. Clients wishing to move their website to a different hosting company, are welcome to do so upon payment in full of their package.
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